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For four years, as we have trained our clients in the use of computers, they have asked us to solve their "help desk" type questions and to help them with their temporary projects Now, as TechSpectrum, we officially offer those services to our current clients and to potential clients.

The entire theme of this web site has been to attract clients who value quality, to recruit great staff, and to educate visitors. In keeping with that theme, TechSpectrum introduces its help desk and project staffing services.

Chicago Training

Help Desk - Future Clients

TechSpectrum is joining the help desk industry for three reasons.

1. Our clients have asked us to offer help desk services.

2. TechSpectrum believes there is a linkage between help desk support and computer training. Pro-active computer training can reduce help desk call volume. Good feedback from the help desk can help the training consultants fine tune their training to meet the needs of the client.

3. TechSpectrum wants to provide help desk services with educational value. The help desk is not simply an "information factory" where computer problems are resolved. The help desk is a computer service area where users can be encouraged to better use their information tools for business problem solving.

For more information on providing help desk services with educational value please contact us at HelpDesk@TechSpectrum.com.

Join Us

Respect. The president of TechSpectrum has worked on the help desks of 3 companies and has a great respect for the skill, diligence, and patience that help desk technologists use to solve the needs of their clients.

What do help desk technologists value the most?

Training. Provide training and challenges. Provide formal training or technically challenging work.

Career path. Help desk personnel want help for their careers. Frankly, most of the great help desk personnel we have met are looking to "move on" to the fields of networking, hardware, programming, etc. when they have gained enough experience. What is your career path? Can TechSpectrum help you with your career plans?

Financial reward. Yes, help desk personnel want money. TechSpectrum will do its best to offer excellent compensation.

Make a decision. If you have exceptional help desk skills, please fill in our Join Us Form.

Educational Sources

Help Desk Management

CIOs. Are you the CIO faced with the mystery of the help desk? Perhaps you should read this article from CIO magazine: http://www.cio.com/archive/051598_help.html

Help Desk Managers

If you currently manage a help desk or make decisions in that area, read Running an Effective Help Desk by Barbara Czegel. You will appreciate her advice.

All Help Desk Personnel

Visit http://www.helpdesk.com/index.shtml.

Technology Sources for the Help Desk

Looking for help desk software? Your search begins at http://www.helpdesk.com/commhelp.html.

Microsoft. Go to the source. http://www.microsoft.com/.

We know there are other sources for technology research? Why not email us your best links to HelpDesk@TechSpectrum.com?

Project Staffing